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Conversational commerce

Assist shoppers on WhatsApp/web with catalog answers, order actions, and event-driven lifecycle messages.

Architecture​

Channels + RAG catalog + tools + event triggers for post-purchase

Prerequisites​

  • Commerce connector
  • Customer AI channel
  • Tools for catalog/order
  • Event flows for shipping updates

Installation​

  1. Complete User getting started for the Support (or commerce) workspace.
  2. Connect channels required by this solution.
  3. Register tools / connectors (see links below).
  4. Declare and enable flows; Accept versions after sync.
  5. Run a dry-end-to-end test in a non-production workspace when possible.

Flows​

Mix conversation flows (browse/buy help) and event flows (shipped, delivered)

Deployment​

  • Production checklist: Production deployment
  • Observe Flow Runs and /api/v1/org/events for event-driven paths

Troubleshooting​

  • No answer / weak citations → knowledge coverage (Knowledge Base)
  • Tool failures → tool logs + SDK webhook health
  • Event flow never starts → namespaced name, Enabled+Valid+Accepted, when predicate (Events)
  • Approval stuck → Owner/Admin role (Approvals)

Learn more​