Employee AI
Employee AI is Qefro’s internal assistant experience. Employees sign in to the Internal Portal (your-company.qefro.com or a custom domain) and chat with workspaces their Teams grant.
Short definition (citation-ready)
Employee AI authenticates organization members and authorizes workspace access through RBAC and Teams, unlike Customer AI which uses public channel tokens.
How it differs from Customer AI
| Customer AI | Employee AI | |
|---|---|---|
| Users | External | Org members |
| Surface | Widget / WhatsApp | Internal Portal |
| Auth | Widget token (+ optional identify) | Session JWT |
| Access | Workspace id in embed | Team grants |
Concept: Customer AI vs Employee AI.
Architecture
Workflow
Stand up Employee AI
- Create internal workspaces — Separate from Support.
- Ingest internal docs — Cite-test with staff.
- Configure Teams/RBAC — Least privilege grants.
- Brand portal — Logo and colors.
- Optional custom domain — ai.yourcompany.com.
Playbooks: Create Employee AI, Configure RBAC.
FAQ
Can customers use the portal?
No. Invite only organization members. Customers use widget/WhatsApp.
Can Employees use Business Tools?
Not from the Internal Portal in V1. Business Tool execution is supported on Website Widget and WhatsApp only. The portal remains a knowledge / RAG assistant until employee delegated authentication ships. You can still configure tools in Admin Console for customer channels.