| Organization / Tenant | Top-level account boundary for billing and isolation — Multi-tenant AI Architecture, Organizations |
| AI Workspace | Isolated knowledge + tools + conversations — What is an AI Workspace? |
| Customer AI | Website widget and/or WhatsApp assistants — Customer AI vs Employee AI, Customer AI |
| Employee AI | Internal Portal assistants for org members — Employee AI |
| Internal Portal | your-company.qefro.com employee experience — Internal Portal |
| Knowledge Platform | Ingest + hybrid retrieval + citations — AI Knowledge Platform |
| Hybrid RAG | Lexical + vector retrieval for grounded answers — Hybrid RAG |
| Business Tool | REST/OpenAPI connector with encrypted credentials — Business Tools |
| Business Action | Runtime invocation of a Business Tool — What are Business Actions? |
| Identity Forwarding | identify() end-user JWT/session into tool calls — Identity Forwarding |
| Widget token | Publishable embed key for cdn.qefro.com/widget.js — Website Widget |
| Owner / Admin / Member | Organization RBAC roles — RBAC |
| Team | Grants Members access to workspaces — Teams |
| Custom domain | Your hostname for the Internal Portal — Custom Domains |
| AI Agent Security | Controls for retrieval + tool calling — AI Agent Security |