FAQ
FAQ for the Qefro AI Workspace Platform as implemented on app.qefro.com / api.qefro.com.
Product
What is Qefro?
An AI Workspace Platform: configure once in the Admin Console, deploy Customer AI (website widget + WhatsApp) and Employee AI (Internal Portal) with shared knowledge, RBAC, and Business Actions.
What is an AI Workspace?
A scoped AI environment with its own knowledge, instructions, Business Tools, and conversations. See What is an AI Workspace?.
What is Customer AI?
External assistants on the website widget and WhatsApp. See Customer AI vs Employee AI.
What is Employee AI?
Internal assistants on the branded Internal Portal for organization members with RBAC. See Employee AI.
What is the Internal Portal?
The employee experience hosted on
your-company.qefro.com or a custom domain. See Internal Portal.What are Business Actions?
Runtime, authorized calls to Business Tools (your APIs) during a conversation. See What are Business Actions?.
How do Business Actions call APIs?
Configure a Business Tool (REST or OpenAPI), then the assistant invokes it under workspace scope with SSRF controls and logs. See Connect REST APIs.
How does RBAC work?
Owner, Admin, and Member roles; Teams grant Members access to specific workspaces. See RBAC.
Do I host the vector DB?
Not on Qefro cloud — RAG infrastructure is managed for you.
Does Qefro replace my CRM?
No. Business Tools call your systems of record.
What is identify()?
Widget API to forward your end-user JWT/session into Business Tool calls.
Plans
Free plan limits?
From product plans: 100 messages, limited documents/users, 1 Business Tool — see Billing in the console for live numbers.
When is WhatsApp available?
Growth and above.