Identity Verification

Identity Verification lets Business Actions declare how much trust they need. Qefro first resolves identity from the channel, then asks the organization's Customer Access Service whether the customer may perform the action.

Qefro is not a customer Identity Provider — it never sends or verifies OTP.

Architecture

Channel → Identity Resolver → Resolved Identity → Organization Customer Access Service → Authentication Decision → Authentication Context (optional) → Business Tool

Authentication requirements

Requirement	Meaning
public	Anyone can execute
verified_channel	Requires channel-verified identity (WhatsApp phone, website session, etc.)
organization_challenge	Requires the organization's Customer Access Service

Configure on each Business Action:

{ "required_auth_level": "verified_channel" }

Customer authentication is configured under Organization → Customer Access Service, not on individual Business Tools.

Design philosophy

• Do not force OTP or login unless the organization sets organization_challenge.
• WhatsApp Meta-verified phone is verified channel identity — no OTP for verified_channel.
• Website Widget JWT / session from identify() is verified channel identity — no OTP for verified_channel.
• Qefro orchestrates organization challenges; your systems remain the authority for access to your APIs (see Identity Forwarding).

Channel identity

Channel	Verified when	Identity type
WhatsApp	Meta-verified phone present	phone_number
Website Widget	Host JWT or session via identify()	jwt / session
Internal Portal	Employee login (tools blocked in V1)	—

If a tool requires verified_channel and the channel has no verified identity, the runtime returns CHANNEL_IDENTITY_REQUIRED (widget: ask the customer to sign in on your site). Qefro does not start OTP.

Organization challenge

Only when:

{ "required_auth_level": "organization_challenge" }

Qefro calls your Customer Access Service (POST /auth/evaluate) with the resolved identity and Business Action. Your service may return authenticated, challenge_required (OTP / login URL), denied, or customer_not_found.

When a challenge is required, Qefro relays your message to the customer. When they reply, Qefro forwards the reply to your Access API — your organization verifies it. Qefro never validates OTP codes.

A valid Authentication Context from your service is reused until it expires.

WhatsApp — order status (verified channel)

verified_channel on WhatsApp

1. User messages — Where is my order? Meta-verified phone → verified_channel.
2. Policy check — Tool requires verified_channel → Allow immediately.
3. Execute — Business Tool runs with X-Qefro-* headers. No organization challenge.

WhatsApp — download invoice (organization challenge)

organization_challenge on WhatsApp

1. User messages — Download my invoice (phone already verified).
2. Access API — Qefro POSTs resolved identity + business_action to your Customer Access Service.
3. Challenge — Your service sends OTP / asks for login; Qefro relays the message.
4. User replies — Qefro forwards the reply; your service verifies and returns a credential.
5. Execute — Runtime injects Authentication Context into the Business Tool request.

Phone mappings

Local table (Admin API) for enriching WhatsApp identity:

• PUT /api/v1/workspaces/:id/phone-mappings — upsert { phone, customer_id?, email?, display_name? }
• GET /api/v1/workspaces/:id/phone-mappings
• DELETE /api/v1/workspaces/:id/phone-mappings/:id

Widget endpoints

• identify() JWT/session counts as verified_channel
• POST /api/v1/widget/identity/challenge and …/verify forward to your Customer Access Service (Qefro does not send or verify OTP)

Identity forwarding

Outbound Business Tool requests receive:

Header	Example
X-Qefro-User-ID	customer / user id
X-Qefro-Organization	tenant UUID
X-Qefro-Authentication-Level	public / verified_channel / organization_challenge
X-Qefro-Channel	whatsapp / widget / portal
X-Qefro-Phone	E.164 when known

Plus org-issued Bearer / JWT / Cookie credentials when your Access API returns them. Tokens are never sent to the LLM.

Security notes

Warning

Qefro never stores customer OTP codes. Organization-issued Authentication Context credentials are encrypted at rest, never logged, and never exposed to the AI model. Never trust client-asserted identity without channel validation.

Note

Authentication ≠ authorization. After the auth gate, tool preconditions and workspace RBAC still apply. Internal Portal Business Tool execution remains blocked in V1.

Related

Do Business Actions need WhatsApp-specific code?

No. Declare required_auth_level only; adapters resolve identity.

Does WhatsApp trigger OTP for order status?

Not if the tool is verified_channel. Meta-verified phone is enough. Organization challenges are owned by your Customer Access Service.

Who sends the OTP?

Your organization. Qefro only relays messages and forwards replies to your Access API.

Does verified_channel unlock organization_challenge tools?

No. Those tools need a successful response from your Customer Access Service.

Can the Internal Portal execute Business Tools?

Not in V1. The channel gate blocks Portal before auth and HTTPS.