Skip to main content

Tutorial — from website widget to WhatsApp

· 2 min read
Qefro Team
Qefro Team
Qefro

Ship Customer AI on the website first, validate retrieval quality, then add WhatsApp on Growth+ — preferably bound to the same Support workspace so answers stay consistent.

Why website first​

The website widget is the fastest loop for:

  • Citation quality on real FAQs
  • Refusal behavior when knowledge is missing
  • Branding and tone
  • Optional identify() before any Business Tools

WhatsApp adds Meta Cloud API setup, webhook verification, and plan limits. Validate the brain before you multiply channels.

Step 1 — Create a Support workspace​

  1. Sign in at app.qefro.com.
  2. Create a workspace named for Support.
  3. Upload policies and FAQs (or crawl approved URLs).
  4. Ask ten real customer questions and check citations.

Guides: Quick Start, Build AI Customer Support.

Step 2 — Embed the website widget​

<script
  src="https://cdn.qefro.com/widget.js"
  data-token="YOUR_WIDGET_TOKEN"
  data-endpoint="https://api.qefro.com"
  data-workspace-id="YOUR_WORKSPACE_ID">
</script>

Full guide: Deploy Website Widget. Platform notes: Website Widget.

If Business Tools need the logged-in shopper or account holder, add identify() after your existing session is established.

Step 3 — Add WhatsApp (Growth+)​

  1. Confirm your plan includes WhatsApp.
  2. Configure Meta Cloud API credentials in the Admin Console.
  3. Point Meta’s webhook to Qefro’s WhatsApp webhook path on api.qefro.com.
  4. Bind the same Support workspace you already validated.

Guide: Deploy WhatsApp AI. Platform: WhatsApp.

Step 4 — Keep audiences separate​

Customer AI (widget + WhatsApp) should not share an HR or payroll workspace. See Customer AI vs Employee AI.

Done when​

  • Website answers cite the right sources
  • Unknown topics refuse cleanly
  • WhatsApp replies match website quality for the same questions
  • Tools (if any) are logged and least-privileged

Next: Production Deployment.